Vision Mission


Thai Airways International Public Company Limited (THAI) is the national carrier of the Kingdom of Thailand. THAI is also known as one of the world’s leading ground handling service agents.
THAI's positioning in ground handling service is to be the first choice supplier for all airlines operating into Thailand. THAI's service concept is to provide a simple, functional, cost effective and user friendly solution that allows airlines to undertake efficient and profitable operations.

THAI Ground Services units are located at major international and domestic airports throughout Thailand.
THAI's goal is to excel in anticipating and responding to customer needs in terms of quality and reliability. THAI has qualified human resources and well maintained ground service equipment to serve airlines allowing them to meet their own service standards at a reasonable cost.


  1. Focus on customer satisfaction with prompt, accurate and efficient services
  2. Continue develop business unit that meets and exceeds customer expectations while strengthening and expanding the customer base
  3. Providing world class ground support and service levels
  4. Motivate employees to perform with transparency and with good governance